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lasko 2535,Pedestal FanProduct Description
52" Space-Saving Oscillating Pedestal Fan with Remote Control, 3-Speed
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User Reviews
Fan good, Lasko customer service not so good
I bought this fan just 5 days ago to replace a fan which had stopped working. I have a similar Lasko fan (identical except this one is taller) and have been pleased with it. It is a most unattractive fan, but it has been reliable. For this one I needed a taller fan. I have not had the need for a remote control in the past, but for this one I did. Where I need this fan, I need the remote to access the controls.
However, when the package arrived, the remote control was nowhere to be found. Lasko customer service by phone had closed for the day (4 CST), so I contacted them using their online form. They later responded by telling me I must either fax or mail them my Amazon receipt, that the information alone was not adequate.
I am 67 years old, so I have a bit of buying experience. I think only twice over the years have we ever ordered anything which arrived with missing parts. Both times, a phone call to customer service ensured we received our missing part by overnight delivery.
I emailed them back with the information they asked for, asking if I could please fulfill the requirement by email as I don't have a fax machine and didn't feel the need to spend 44 cents to correct their mistake.
I did not receive a reply from them, so I called them today. I spent over 30 minutes with customer service, much of the time on hold. My original question was if I could meet the requirements over the phone. I was told yes, and then we talked about how to accomplish this. I am also quite familiar with their "on-hold music." Supposedly I could and sent two emails while I was on the phone. However, the emails went to someone different than the person to whom I was talking, so he finally said they would call me back. Unfortunately, they called when I could not get to the phone, so I received a voice mail. I was told I must mail or fax the receipt, that the "receipt" I sent them -- which was a copy/paste of Amazon's invoice, something I couldn't "forge" if I had to, was not adequate. At this point, I am very frustrated over the whole experience. And I seldom get frustrated, believe it or not.
As far the fan itself, it seems to work okay. However, where I need to have it, I must access it with a remote which I do not have.
This review is not a knock on the fan itself (like I said, it is about as tacky a fan as I've seen, but we have one similar which has worked well) but a knock on Lasko's customer service if you end up with problems and have to deal with them.
Quite disappointed
I bought this fan to use primarily in my bedroom, which is about 10ft by 12ft. It is a decent fan in a lot of ways, but it disappoints where it really matters.
Pros
- It looks pretty nice.
- It is not too difficult to assemble.
- It is pretty quiet, except as noted under Cons, below.
- The remote works pretty well, except as noted under Cons, below.
Cons
- The airflow is dismal. I sit about 8 feet away from the fan, and even at full power (there are three levels), with the fan directly facing me, I an barely feel it. Very disappointing.
- When on its highest setting, the fan begins to sound like it's broken. Perhaps mine is, and should be RMA'd, but the cost of doing so would not be worth it considering the price.
- It makes a loud and annoying beep whenever it turns on or off. Shorter and much less annoying beeps are used when changing speeds.
- The remote feels very flimsy, particularly the battery cover. 2xAAA Batteries are not included.
- The buttons on both the fan itself and the remote are hard plastic, and feel really cheaply made.
- If you are using the remote to control the fan, you might not be able to see the indicators on the fan itself to know which level each setting is on. The remote itself does not have indicators. This would primarily be an issue for the timed-deactivation, as you can easily tell which speed it's on, or whether it's oscillating.
If the airflow had been good none of the other things would have really mattered too much but as it stands I am very unhappy with this fan and I do not recommend it.
works great
the fan is great. it's quiet, provides good air and oscilates arond 90 degrees. great product for the price.
Love this fan
I absolutely love this fan. I have a 16" round fan by Lasko. It still works great, but takes up so much room. I decided to order this one, because I needed an additional fan. This one is so much quieter and doesn't take up hardly any room. I also think it puts more air out than the round fan. If it wasn't for the breeze, I wouldn't be able to tell that this fan is on (that is how quiet it is). I love it so much I have since purchased a second one. Also, the remote is very responsive it does not have to be pointed directly at the fan for it to work. My round fan, you practically have to stand on your head at a certain angle to get the fan to respond to it. Anyway, you won't be sorry if you purchase this fan. Did I mention I LOVE it?:)
Won't Turn Off
I have had this fan for about a month. The power off button now turns off all the functions but the fan. I have to unplug it to get it to stop. Not so good in the middle of the night when I want to turn it off the remote.
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